FAQ

For First-Time Clients

What is the process for placing an order for the first time?

Please contact us via our Free Quote Request or Contact Us form. A member of our team will then discuss the details of your project, including its scope, delivery date and terms of business, by phone or online meeting. We prepare quotations based on the source materials (video and script), but if these are not yet available, we can also provide an approximate quote based on the information you provide.

I am not familiar with subtitling or dubbing, so I do not know how to place an order.

There is no need to worry. Our sales coordinators, who have trained at video translation schools, will recommend the most suitable service based on your video’s content and intended use, as well as your budget and delivery requirements.

Pricing and Quotations

How is the price determined?

For video localization, pricing is determined by factors such as the video length, language, level of specialization, delivery date and whether video editing is required. You can also check approximate prices using our price list and price simulator. If you have budget constraints, please feel free to contact us. We will discuss your requirements and propose the most suitable plan.

Are discounts available for large-volume or series orders?

Volume discounts are available. Depending on the details of the project, we may be able to offer a discount for long-form videos, ongoing series projects or simultaneous multilingual projects.

Delivery Times

How long does it take to produce subtitled or dubbed versions of a video?

The timeframe varies depending on the target language, degree of specialization and scope of work. For example, producing a Japanese version of a 30-minute lecture video takes approximately one to one-and-a-half weeks for subtitle or dubbing translation, or two to three weeks when subtitling and video editing or dubbing recording are included (excluding your review period). If you have a fixed date for using the Japanese version, we will prepare a schedule by working backwards from that date. Please feel free to contact us for details.

Using Generative AI

Can costs be reduced by using AI translation or AI voices?

Yes. We offer plans that combine AI translation with revision by professional translators (post-editing), as well as narration production using AI-generated voices, which can significantly reduce costs and turnaround times. We will recommend the most suitable plan after discussing your budget and desired quality level.

Can you review translations or audio created with our in-house AI software?

Yes, we can.

Examples of available services:

  • Professional video translators rewrite subtitles with viewers’ readability in mind.
  • Native-speaker reviewers propose corrections to the pronunciation and accent of AI-generated voices, including the pronunciation of proper nouns.

Our Services

Can you handle webinars and e-learning videos in specialist fields?

Yes, we have extensive experience in this area. Send us Zoom recordings or similar materials, and we will produce videos with subtitles or dubbing. Our dedicated translation teams for each specialist field can handle highly technical videos in areas such as medicine, pharmaceuticals, IT and finance. For details, see Industries and Uses.

Which languages do you support?

We support a wide range of languages, primarily in Europe and Asia, including English, Chinese and Korean. Please contact us about languages not listed on our website. For details, see Supported Languages.

Is native-speaker review included in the standard price?

For all our video localization services, we incorporate a review by a native speaker of the target language into the production workflow. This ensures not only grammatical accuracy, but also natural, idiomatic wording that feels right to the intended audience.

Can you communicate directly in English with representatives at our overseas subsidiaries?

Yes. Our coordinators and translation directors can communicate directly in English with representatives at your overseas subsidiaries as the project progresses. We can also hold meetings online.

Copyright and Security

Who owns the copyright to translated subtitles and audio?

For videos intended for business use, the copyright to translated subtitles generally belongs to the client, and they may be freely reused. However, where a narrator’s recorded voice is included, restrictions may apply depending on the media and duration of use. Please contact us for details.

How do you ensure confidentiality when we provide unreleased, confidential videos?

You can rest assured that we have confidentiality agreements in place with all personnel responsible for translation, proofreading and other production work. We can also enter into an individual non-disclosure agreement (NDA) at your request.

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