Translation Services FAQ - Answers to frequently asked questions about pricing, turnaround times, quality control, and our services.
Below are answers to frequently asked questions about our translation services.
Please send us the document you would like translated or reviewed via the Inquiries Form, the Contact Us form, or email. If the document is not yet complete, you may send us a sample instead. We will review the content and provide a quotation. No prior knowledge of translation is necessary—our coordinator will guide you through the process, so please feel free to contact us.
Translation fees are determined by the source document's character or word count, language pair (such as Japanese to English or English to Chinese), level of specialization, and required turnaround time. Please see our pricing plans for approximate rates. For details, feel free to contact us via the Inquiries Form, the Contact Us form, or email.
We offer three quality levels—High Quality, Standard, and Draft—to suit your budget and the intended use of the translation. After discussing your requirements, we will recommend the most suitable option. For details, please see Quality Control and Levels.
In principle, AI translation can reduce costs. However, depending on the language, the nature of the source document—including its level of specialization, how new the subject matter is, and the author's writing style—and the accuracy of the AI system used, the output may be poor. In such cases, the additional revision work can actually increase the cost. We assess whether AI translation is suitable for your document and recommend an approach that meets your needs, so please feel free to discuss your budget and schedule with us.
We offer a volume discount for large translation projects.* For ongoing projects, a repetition discount may also be available. Send us your document and we will review it before preparing a quotation, so please feel free to ask.
A repetition discount applies when a certain proportion of words or phrases are expected to recur within the document or match materials we have translated for you in the past. We analyze the document, confirm the repetition rate, and reflect it in our quotation.
Fees vary depending on the target language, document length, level of specialization, quality of the translation to be reviewed, and extent of the revisions required. In some cases, a monolingual review of the translated text is sufficient; in others, bilingual proofreading against the source document is required. We will review your materials and provide a quotation tailored to your needs. Feel free to contact us via the Inquiries Form, the Contact Us form, or email.
We will propose a production setup based on the volume, schedule, and quality level required. Send us the document to be translated along with your desired delivery date, and we will respond promptly. For details, contact us via the Inquiries Form, the Contact Us form, or email.
Our workflow safeguards quality at every stage, from preparation and the selection of project specialists to the review process.
All translators, proofreaders, and other production specialists working with us are bound by confidentiality agreements. We can also enter into a separate nondisclosure agreement (NDA) at your request.
Yes. We can provide a native-speaker review and rewrite of an AI-generated translation supplied by you, or bilingual proofreading—also known as post-editing—against the source document. Our native-speaking translators and proofreaders review, correct, and rewrite the output, focusing particularly on areas where AI translation currently falls short.
We also offer an AI translation service that includes both AI-generated translation and post-editing (proofreading and native-speaker review), delivered together as a complete package.
Multilingual translation is one of our strengths. We primarily translate from Japanese into English, Chinese—with regional variants available—Korean, Thai, Vietnamese, Indonesian, French, German, Italian, Spanish for Europe and Latin America, Portuguese for Portugal and Brazil, and other languages. A native speaker of the target language is always involved in either the translation or proofreading process. See our supported languages for details.
We have extensive experience across a wide range of industries and fields. For each project, we select the most suitable native-speaking or bilingual translators and proofreaders from among specialists who have passed our screening process. See our supported fields for details. To learn more about our experience, please see Past Projects or contact your coordinator.
We support a wide variety of file formats, including Microsoft Word, Excel, and PowerPoint; HTML and PDF; and Adobe Illustrator, InDesign, and Photoshop.
We provide a one-stop service covering the insertion of translated text into Microsoft Word, Excel, and PowerPoint files or design files created in Adobe Illustrator, InDesign, and Photoshop, as well as layout adjustment and printing.
Our Web Design and DTP service also accepts new design projects for corporate brochures, product catalogs, pamphlets, and other materials.
Yes. You can specify the scope of work to suit your budget and preferred schedule.
Yes. We check details such as whether line breaks appear natural, characters are displayed correctly, and links work as intended.
