Service Flow

This page explains the process and important considerations for clients interested in video or audio translation and localization.
At Brainwoods, we listen carefully to your requirements and preferences, discuss the project with you, and recommend the translation and production approach best suited to your needs.

For Prospective Clients

We provide video subtitling and dubbing translation and production services for businesses and professionals in film production, distribution, promotion, and post-production.

  • To ensure the quality of our services, we cannot deliver first-time orders within three business days of the initial inquiry.
  • We can accept a formal order only after receiving the video materials.
  • We cannot accept requests from private individuals to translate DVDs, Blu-rays, or online videos for personal viewing.

From Inquiry to Delivery

Inquiry and Consultation

Start by Contacting Us via Our Web Form

Complete the required fields in our free quotation request form and submit it. Providing the optional information as well will help make the subsequent consultation and quotation process smoother.

For an estimate before contacting us, please see our pricing information.

Discuss Your Requirements

Our staff will discuss your requirements with you in detail by telephone, email, Zoom, or another convenient method.

Quotation and Order

Review the Quotation

Based on our consultation, we will provide details of the proposed work and a quotation.

Place Your Order

After reviewing the delivery schedule, price, and terms and conditions, please email us to confirm your order. We will begin work once the contract details have been confirmed.

Translation and Proofreading

We select the translator best suited to the video's language, content, and subject matter.

For subtitles: spotting and subtitle translation → proofreading → review
For dubbing or voice-over: script translation → proofreading → review

If no script is available, we transcribe the video's audio. An additional fee applies if you require the transcript itself.
For specialized content, a subject-matter translator first produces an accurate translation, which a video translator then adapts for subtitles or a recording script.

Preliminary Delivery and Feedback

Review and Provide Feedback on the Preliminary Video or Translation

Before we produce the final video, you will have an opportunity to review the translation. We will revise wording, notation, and other details based on your feedback.

For subtitles: preliminary mixed video and text
For dubbing or voice-over: recording script

Production and Final Delivery

For subtitles: We embed the subtitles into the video.
For dubbing or voice-over: We record in a post-production audio studio and edit the audio.

Check the Deliverables

We convert and deliver the video in your requested format, such as MP4, Excel, or SRT. Please confirm that the files play or display correctly in your environment.

As a rule, client-requested revisions after production incur an additional fee.

Invoicing and Payment

Review and Pay the Invoice

We will send you a PDF invoice after your acceptance of the deliverables or by the date agreed in advance. Please make payment by the due date shown on the invoice.

Client Survey

Complete Our Survey

We offer an optional survey covering the overall service, including our staff's support and the quality of the translation and production. We use your feedback to improve our services.

Important Service Information

Minimum Lead Time from Inquiry to the Start of Work

We require at least one to two business days between your inquiry and the start of service. During this time, we explain our services, confirm the terms and conditions, prepare a proposal, select translators, arrange a studio, and schedule the work. We therefore cannot provide translation or delivery on the day of a first inquiry. Once an ongoing business relationship has been established, same-day or next-day delivery may be possible if arranged with us in advance.

Videos We Cannot Accept for Translation

We regret that we cannot accept requests involving any of the following:

  • Videos containing content contrary to public order or morality
  • Videos for which you do not hold the copyright or have not obtained permission from the copyright holder
  • Videos containing material that may infringe portrait rights or copyright

Support for Video Streaming Services

We offer an expedited workflow for projects with short turnaround times, including subtitle translation for video streaming services. Please also contact us about feature-length videos and series.

Handling of Personal Information

We securely manage information received from clients by telephone, email, web form, or other means. Please refer to our privacy policy for details about how we handle personal information.

Please also see our FAQ for answers to frequently asked questions.

TO PAGETOP